Privacy Policy

1. Introduction

Welcome to AyuCI, a product of Samarth Meditech Pvt Ltd. We are committed to protecting the privacy of our users—including healthcare providers, hospital staff, and patients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and related services.

By using AyuCI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide a comprehensive EMR (Electronic Medical Record) experience, we collect the following types of data:

A. Personal & Healthcare Data (PHI)

We collect data necessary for medical management, including:

  • Provider Information: Name, professional license details, email address, and contact numbers.
  • Patient Information: Name, age, gender, blood group, medical history, prescriptions, and lab reports.
  • Sensitive Data: We process Protected Health Information (PHI) exclusively to facilitate healthcare services between doctors and patients.

B. Technical and Usage Data

When you access our Site or Apps, we may collect non-identifying information:

  • Device Information: IP address, browser type, operating system, and unique device identifiers.
  • Log Data: Details of how you used our service, such as time of access, duration, and pages viewed.
  • Cookies: We use cookies to maintain your session and remember your preferences.

3. How We Use Your Information

We use the collected data for the following purposes:

  • Service Delivery: To manage appointments, process billing, and display medical reports.
  • Communication: To send appointment reminders, payment confirmations, and system updates.
  • Security: To monitor for fraudulent activity and protect the integrity of medical records.
  • Improvement: To analyze usage patterns and optimize the user interface (UI) and performance of our Progressive Web App (PWA).

4. Data Sharing and Disclosure

We do not sell your personal or medical data to third parties. Disclosure only occurs in these specific scenarios:

  • Healthcare Providers: Patient data is shared only with the authorized doctors and hospital staff managing the patient’s care.
  • Service Providers: We use trusted third-party services for infrastructure (e.g., AWS EC2, Google Cloud) and payments (e.g., Razorpay). These providers have access only to the data required to perform their tasks.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

The security of medical data is our highest priority. We implement industry-standard security measures:

  • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
  • Access Control: We use role-based access control (RBAC) to ensure that only authorized personnel can view sensitive medical records.
  • Hosting: Our databases are hosted on secured cloud environments (AWS) with regular backups and 24/7 monitoring.

6. User Rights and Choices

As a user of AyuCI, you have the right to:

  • Access & Correction: You can review and update your personal information through your account settings.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Deletion: You may request the deletion of your account, subject to local medical record retention laws which may require certain data to be kept for a specific period.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Samarth Meditech Pvt Ltd Email: support@samarthmeditech.com
Website: www.ayuci.in